All articles
Shipping & Delivery
Everything you need to know about our Shipping - where we ship to...who we use...what options do we have available?
Categories
Articles
Where do you ship from?
All Canadian orders ship from our warehouse in Montreal.It’s a tight, efficient operation — not a massive warehouse, but big enough to keep birds moving. From here, we ship to throughout Canada using the UPS and CanadaPost networks. Our warehouse shi
How long does shipping take?
Most orders leave the warehouse within 1 to 2 business days after purchase. We ship all orders with UPS, straight from our warehouse in Montréal, Quebec. Standard delivery times after dispatch:. Estimated delivery is 2–5 business days depending on yo
How do I track my order?
You will receive a shipping confirmation email with tracking details once the order has shipped. Please allow 48-72 hours after placing your order for tracking information to become available. You can track your order from your Order Management Porta
Who do you ship with?
***UPDATE DUE TO CANADA POST STRIKE 10th DECEMBER 2024***. We have managed to move shipping on to UPS and still maintain our normal rates, although the out of zone surcharges vary with UPS, so these may change for rural/remote areas. Additionally, wi
Can I ship to multiple addresses?
Unfortunately, we can only have one shipping address per order. If you would like to send to separate addresses, you will need to place your order separately.
Can you ship to a PO box?
We strongly advise shipping to a physical address to avoid long delivery timelines and our standard delivery timelines do not apply.
How much does shipping cost?
SHIPPING***UPDATE DUE TO CANADA POST STRIKE 10TH DECEMBER 2024***We have managed to move shipping on to UPS and still maintain our normal rates, although the out of zone surcharges vary with UPS, so these may change for rural/remote areas. Additional
Do you offer free shipping?
We offer FREE shipping on orders $180 and over. *Please note: we ship with FedEx and some areas are deemed 'Out of Zone.' This means that we are unable to offer free freight to these areas and they will automatically be charged $29.99 for freight. Fo
Do you ship Internationally?
So the answer is no...but... From Canada, we ship only within Canada. We have found it a little painful to try to send elsewhere. However, don't despair. We sell all over the world - making and shipping product locally to make sure we support local c
Do you offer express shipping?
Not exactly — Canada can be a tricky place for Express courier services outside metro areas, but we do use UPS's excellent 2-5 day service. UPS published delivery times from dispatch follow:. As we come close to Christmas, we will try to find an Expr