Shipping & Delivery
Everything you need to know about our Shipping - where we ship to...who we use...what options do we have available?
Where do you ship from?
All Canadian orders ship from our warehouse in Montreal.It’s a tight, efficient operation — not a massive warehouse, but big enough to keep birds moving. From here, we ship to throughout Canada using the UPS and CanadaPost networks. Our warehouse shi
How long does shipping take?
Most orders leave the warehouse within 1 to 2 business days after purchase. We ship all orders with UPS, straight from our warehouse in Montréal, Quebec. Standard delivery times after dispatch:. Estimated delivery is 2–5 business days depending on yo
Do you offer express shipping?
Not exactly — Canada can be a tricky place for Express courier services outside metro areas, but we do use UPS's excellent 2-5 day service. UPS published delivery times from dispatch follow:. As we come close to Christmas, we will try to find an Expr
Can I ship to multiple addresses?
Unfortunately, no. Each order can only be shipped to one address at a time. If you’re sending gifts to different people in different places, you’ll need to place separate orders — one for each shipping address. We know it’s not ideal if you’re sendin
Do you ship to PO boxes?
Yes — but it’s not our favorite method.Technically, UPS does not deliver reliably to PO Boxes, but while we can change to Canada Post, in reality, it can be slow or unreliable depending on the area. This tends to freak out the system sometimes!. If y
Do you ship Internationally?
Can I Send a Metalbird to Someone Overseas?. Yes...but not from this website. For sending outside Canada, you’ll usually get a better, faster deal by ordering from one of our local Metalbird stores. Each region has its own website, local warehouse, a
How much does shipping cost?
(What you pay, why it costs that, and where it goes). We don’t mark up shipping. What you pay at checkout is what the courier charges us — sometimes a bit less, depending on the order. We’re not trying to profit on postage, just get your bird to you
Should I Add Route Shipping Protection at Checkout?
We get it — not everyone wants to add extras at checkout. But Route isn’t fluff — it’s peace of mind for your delivery. If your package goes missing, arrives broken, or vanishes from your doorstep, Route has your back. Add it at checkout, and if some