Where is my order and can I track it?Updated an hour ago

If it’s shipped, it should be on its way — and you can track it via:

• Your shipping confirmation email

• The chatbot on our site using your order number and email/phone number used for the order.

If it’s been a few days and you haven’t received tracking info, check your spam folder first. Still nothing? Reach out and we’ll dig into it for you.

Delays can happen due to:

• Peak season courier congestion

• Address issues (especially PO boxes)

• Weather disruptions

• Customs delays (for international orders)

We’ll always do what we can to find your bird and get it back on course.

Tracking your bird is easy...

...and honestly, a little addictive.

As soon as your order ships, you’ll get a shipping confirmation email with your tracking link. Didn’t get it? Check your spam folder, promotions tab, or anywhere your email hides good stuff.

You can also use our "Digital Wingman" website chatbot. Just enter your order number and the email or phone number you used at checkout. It’ll give you real-time tracking updates — no need to wait for a human.

Not enough options...here's one more! You can track your order from your Order Management Portal

Tracking info comes directly from our shipping partners (UPS, Fedex or Canada Post), and updates can sometimes lag by a few hours, especially during peak periods.

If you just can't find what you need, we are always available at [email protected]