Messed up your order? Need to change something? Here’s how to sort it before the bird takes flight.
We keep things simple — one code per order. We don’t run constant sales or stack up discounts — it’s not our thing. We focus on quality, craft, and making gifts that actually mean something. That’s why our offers, when they’re available, are single-u
We get it — sometimes you hit "Buy Now" a little too fast. If your order hasn’t been packed or shipped yet, we’re happy to help with changes or cancellations. Use out online chat and see if someone is available to help you, otherwise just email info@
That depends on timing. If your order hasn’t shipped yet, please look on our website and see if Live Chat is available - that would be the quickest way to get in touch. Otherwise, email us at [email protected] as soon as possible with your order numb
If it’s shipped, it should be on its way — and you can track it via:. Your shipping confirmation email. The chatbot on our site using your order number and email/phone number used for the order. If it’s been a few days and you haven’t received tracki
If we haven’t packed it yet, yes — we’ll do our best to sneak it in. Email us ASAP at [email protected] (or try us if we're available for live chat) with:. Your order number. The message you’d like included. If the packing team’s already sealed the b
Not officially — but the packaging is gift-ready by design. Every Metalbird ships in a clean, minimal mailer that’s sturdy and presentable. No plastic, no price tags, no invoice inside. If you’ve added a gift message, we’ll print it neatly and place